6/17/2023 0 Comments Whelen dtmfCallers might use DTMF because Automatic Speech Recognition (ASR) hasn't been enabled or because they tried to use voice commands and failed. DTMF overviewÄTMF requires a caller to press a key on the telephone keypad that corresponds to a Unified Messaging menu option or to input a user's name or email alias by using the letters on the keys to spell the name or alias. This topic discusses the DTMF interface and how it's used by callers to locate users and to navigate the UM voice mail menu system. The DTMF interface enables callers to use the telephone keypad to locate users and navigate the UM voice mail menu system when they call an Outlook Voice Access number configured on a dial plan or when they call a telephone number configured on an auto attendant. The methods that callers can use depend on how the UM dial plans and auto attendants are configured. In Unified Messaging (UM), callers can use dual tone multi-frequency (DTMF), also referred to as touchtone, and voice inputs to interact with the system. Applies to: Exchange Server 2013, Exchange Server 2016
0 Comments
Leave a Reply. |